FAQs

KEEPELLE – FREQUENTLY ASKED QUESTIONS

📦 Do I have to pay for shipping?

Nope! Keepelle offers 100% FREE shipping on all orders. We ship worldwide from our fulfillment centers within 1–3 business days.

🚚 What are the shipping times?

Processing takes 1–3 business days after order placement due to high demand. Once shipped, standard delivery times are:

🇺🇸 US: 6–10 business days
🇬🇧 UK/EU: 7–10 business days
🇦🇺 AU/NZ: 5–9 business days
🌍 International: 10–15 business days

Delivery estimates may shift based on logistics, customs, or holidays. Please note we do not ship to PO Boxes.

📬 Will I get a tracking number?

Yes! All orders receive a tracking number via email once your order is processed and shipped. You can use our Tracking Tool to follow your shipment in real time.

📧 I haven't received my tracking number yet.

First, check your spam or junk folder — it sometimes ends up there.
Still nothing? Reach out to us at support@keepelle.com and we'll get it sorted right away.

🔍 Where is my order?

Once your order is confirmed, you'll receive an email with your order code.
Use our Tracking Tool to follow your shipment status. Delivery updates depend on your local carrier.

⏰ Can I cancel my order?

Order cancellations are accepted only within 2 hours of placing the order. After that, your order enters processing and cannot be cancelled.

⚠️ My order is delayed — what do I do?

Some shipments may face delays depending on courier transit conditions, customs clearance, or local holidays. If your order has not arrived beyond the estimated delivery time, report it to us at support@keepelle.com — we'll investigate and resolve.

🚛 Which courier services do you use?

We work with trusted carriers including UPS, FedEx, USPS, and others.
The best route is automatically selected based on speed and reliability to your location.

↩️ Can I return my product?

Absolutely. If you're not completely happy with your purchase, you can return it within 30 days, provided the products are in the original packaging and are unused.
You'll receive a full refund. Return shipping is the responsibility of the buyer. See our Return & Refund Policy page for full details.

🚫 What isn't covered?

We're unable to take responsibility for:
❌ Orders with incorrect shipping details submitted by the customer.
❌ Missed deliveries due to recipient unavailability at time of delivery.
❌ Customs clearance delays, which are outside our control.

💬 Still have questions?

We're here to help! Reach out to our support team at support@keepelle.com.
We're available 24/7 and happy to assist.